Terms & Conditions

Please read these Terms of Use ("TOU") carefully as they govern your access and use of this website ("Site") and the products and services provided herein ("Service" or "Services"). These TOU are in addition to (not in lieu of) any specific terms and policies that apply to the Services you purchase or access through the Site, which terms and policies are incorporated herein by reference. The TOU and specific terms and policies referenced herein are collectively the "Agreement".

As used herein, "New York Design Hub", "we", "us", "our", and "ours" refers to nydhub.com., together with its affiliates, d/b/a New York Design Hub. "Customer", "you", "your", and "yours" refers to the customer accessing this Site and purchasing and using the Services together with any company or other business entity you are representing, if any.

We reserve the right to make changes to the Site, the Services and these TOU at any time without prior notice to you. You should therefore review these TOU each time you access this Site to keep apprised of these changes. If you do not agree to the changes implemented by us, your sole and exclusive remedy is to terminate your relationship with us as a customer of the Services. Unless explicitly stated otherwise, any new features or products that change, augment or enhance our Service offerings will be subject to this Agreement.

Our Obligation

  1. Design Services, Process & Project
  2. New York Design Hub custom design service (the "Service") provides businesses (each, a "Client") the option to use a system to post specific assignments and project descriptions (each, a "Project"), including illustrative samples or other media (each, a "Creative Brief"), provide additional direction during the design process (each, a "Revision Brief") and obtain responses (each, a "Response") to those Creative or Revision Briefs from design experts retained by us. Your Responses will be created iteratively through a drafting cycle of Creative Briefs, Revision Briefs and Responses, ultimately resulting in a final Response conforming to your various Creative and Revision Briefs (the "Final Product").

  3. Content
  4. New York Design Hub does not have a duty to and does not generally screen or edit content, but we reserve the right to refuse Service, monitor or to remove, without notice, any content for projects which, in our sole discretion, are deemed illegal, misleading, or obscene, or are otherwise in breach of these TOU.

  5. Ownership Rights of Artwork.
  6. Subject to your compliance with these TOU, you shall own the Final Product. You shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product, and we expressly reserve all right, title and interest in and to the same. We retain the rights to all artwork concepts and other content not selected by you.

    You acknowledge that your ownership rights under this agreement are limited to the Final Product, and that no trademarks or service marks in or to any Final Product are being conveyed under this agreement. d. Your Finalized Design Work

    We do not guarantee that your logo will not have similarities to those designed by us for our other customers. Apart from your logo as a whole, you obtain no right or claim of any kind to any individual design element or elements of the logo and we reserve the right to use one or more of the design elements in other projects for other customers.

  7. Trademark, Service Mark & Copyright Clearance
  8. You hereby acknowledge that New York Design Hub shall have no obligation or duty to perform trademark, service mark or copyright clearance searches, inquiries, or the like, in order to validate the propriety or legality of the Final Product. Moreover, you acknowledge that New York Design Hub shall have no responsibility or obligation of any kind to assist you in seeking state or federal intellectual property protection, including, without limitation, trademark or copyright registration, for the Final Product, nor shall New York Design Hub be responsible for assisting you in any way in your attempt to perfect your rights in or to the Final Product. It is solely your responsibility to determine if the logo is suitable and appropriate for your use and to obtain the advice of an attorney or other suitable professional regarding whether or not the logo is legally available for your use and/or infringes the rights of any third party. Accordingly, you are encouraged to perform your own independent searches with regard to the Final Product.

  9. Domain, Hosting & Email Accounts
  10. 1 year domain registration and hosting service will be provided for free with website packages, where applicable. We provide a shared server to host all websites. Clients with peculiar database requirements are advised to purchase a dedicated hosting plan from any third party service vendor. ii. All the email accounts provided with website packages can be configured on third party email softwares such as outlook. Each email account will have up to 10MB of space. Email accounts are only offered, If you are availing the hosting service with your website from us.

  11. Collected information, its privacy, usage & security
  12. New York Design Hub is committed in providing you a complete safety of your personal information. We require information that helps us in creating your order. While we aim to make your experience as secure as possible, electronic transmission cannot be fool proof in an absolution. Therefore, we do not pledge 100% protection.

    New York Design Hub takes profile information only for the purpose of account creation, profiling and communication. The information can also be used for email alerts, updates, promotional offers and notification depending upon the consent of the customer. Our design consultants may contact via email, phone or chat for any possible concerns related to payments, new services, discount offers & projects. Your reviews may be posted with your consent along with your complete name. We keep records of certain information to help improve our company presence & service experience.

    New York Design Hub utilizes a secure transaction server to complete your online payment transactions with precision. We use internationally accepted measures to ensure complete safety of your information. The details that you share are protected by the Secure Socket Layer (SSL). Through the secure payment interface the information is acquired only to be used for order transactions.

  13. Confidentiality
  14. New York Design Hub adheres to strict confidentiality of its clients. The details that you share with us are not disclosed or distributed to any 3rd party vendors. There are no circumstances under which we sell personal information for commercial purposes or for research. We do use 3rd party softwares to enhance our customer services & to manage your information.

    However, these entities are authorized to administer your details which you submit on our website only to support our operations. New York Design Hub may include redirection to other websites from its own. However, their practices, norms & handling of your information may differ depending on the policies which they adhere. It is recommended that you thoroughly review the terms of any website that you visit.

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  1. Unlimited Concepts
  2. Packages that offer unlimited logo design concepts are based on fair usage policy of up to 30 logo design concepts. The initial set comprises of 15 different logo concepts and later sets will consist of 4 logos per feedback. Upon discontentment you would be required to brief more input concerning your likes and dislikes so as to enhance the quality of the following set.

  3. Satisfaction Guarantee
    1. All design work goes through strict quality checks before delivery.
    2. New York Design Hub offers Unlimited Revisions, we guarantee that you can request as many design changes as you want until you are fully 100% satisfied without any additional charges provided that the selection of design samples remains the same.

Your Obligations

  1. Materials Provided by You
    1. In connection with your use of the Site and the purchase of Services made available through the Site, you may provide us with text, images, photographs, graphics, sound, video and other information ("User Content"). You may also have the ability to view, post, publish, share, store or manage User Content via the Site or the Services. All such comments and postings are public, not private, communications.
    2. You warrant and represent that you have all necessary right to provide User Content and that User Content shall not and does not violate the intellectual property rights or any other rights of any third party. You grant us a worldwide, royalty-free and non-exclusive license (including moral rights) to use, distribute, reproduce, modify, adapt, publicly perform and publicly display User Content in order to provide products and Services to you or in connection with your use of our Site and Services.
    3. You acknowledge and hereby grant to New York Design Hub a royalty-free, irrevocable, non-exclusive, perpetual, worldwide right (including any moral rights) to use User Content, Creative and Revision Briefs, individual Responses provided to you, and Final Product for internal and archival purposes, and in order to display and promote the Service in any form, media, or technology now known or later developed.
    4. You agree to back-up all of your User Content s o that you can access and use it when needed. New York Design Hub does not warrant that it backs-up User Content, and you agree to accept as a risk the loss of any and all of your User Content. You agree to indemnify and hold New York Design Hub and its subsidiaries and affiliates and its and their officers, directors, employees.
    5. Revision cycles consist of additional compositions that incorporate changes you request in a Revision Brief. The purpose of the revision process is to create Responses that move your project forward in the specific direction you have determined. You may request significant changes in the first and second cycles, and the Responses generated might be quite different in nature from the original composition you selected. For logo design packages the revision cycles are constrained only to the selection you make from the initial samples. Revision requests that depart from the then-current composition will be honored and completed in a timely manner, however; we reserve the right to charge additional fees for each such Revision. No revision work, which requires payment, will be started without your authorization.
    6. You agree to provide timely responses to any status notifications that we send to you. You shall have 30 days to respond to each Response sent to you. If after 30 days you have failed to respond, New York Design Hub will assume that your project is complete and the project shall be deemed completed. At such time, New York Design Hub will have no further obligation to you, and you will pay us pursuant to the provisions of this agreement. Notwithstanding the foregoing, we reserve the right, in our sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice.
  2. Your Account, Password and Security
    1. In order to transact a purchase on the Site you must first complete our registration process where you will provide us with your billing and contact information ("Your Account"). You agree to provide and maintain accurate, current and complete Your Account information about you, and any entity on whose behalf you order products or services.
    2. You are responsible for maintaining the confidentiality of Your Account and are responsible for all activities that occur and orders that are placed under Your Account. You will immediately notify us of any unauthorized use of Your Account or any other breach of security, and ensure that you exit from Your Account at the end of each session. We may suspend or terminate Your Account upon notice to you in the event that we reasonably determine that Your Account has been involved in a violation of this Agreement. You will cooperate with us with respect to investigations by us of any suspected or alleged violation of this Agreement and any action undertaken by us to enforce this Agreement. You will be liable for the losses incurred by us or others due to any unauthorized use of Your Account. New York Design Hub will not be liable for any loss or damage arising from your failure to comply with this section. iii. Correspondence must be made through the account area as an obligation. Failure to communicate via account will give you insufficient justification to claim a refund. You may contact our customer support for any confusions or concerns related to the account area utility.
    3. It is obligatory for you to post your feedback only as a reply to the message thread created in your account area so as to keep the correspondence in one track. Opening up a new message thread, posting comments or emailing your feedback will cause mis-communication. New York Design Hub shall not at all be responsible for any inconvenience, delays & mishaps caused due to these actions.
  3. Fees and Payments
    1. You agree to pay any and all fees and payments due for Services purchased at this Site at the time they are ordered. All fees and payments due are in U.S. dollars and are non-refundable unless otherwise expressly noted, even if your Services are suspended, terminated, or transferred prior to the end of the Services term.
    2. Unless otherwise stated, you may pay for Services by providing a valid credit card or ACH if available. You acknowledge and agree that it is your sole responsibility to modify and maintain Your Account settings, including but not limited to (i) setting your renewal options and (ii) ensuring that your credit card or ACH information is current and valid. Failure to do so may result in the interruption or loss of Services. New York Design Hub will not be liable to you or any third party regarding these Services loss or interruptions. You must notify us of any billing problems or discrepancies within fifteen (15) days after they first appear on your credit card or bank account statement otherwise you waive any right to dispute any such discrepancy.
    3. If you are enrolled in an automatic renewal option and we are unable to successfully charge your existing payment method, your credit card provider (or your bank) may notify us of updates to your credit card number and/or expiration date, or they may automatically charge your new credit card on our behalf without notification to us. iv. If we are unable to charge your credit card or bank account for the full amount owed for the Services provided or if we incur a chargeback for any fee we previously charged to your credit card, you acknowledge that we may pursue all available lawful remedies in order to obtain payment including, immediate cancellation without notice to you of any Services registered or renewed on your behalf.
    4. You agree that the payment plan facility is only for packages with website services & varies strongly relying on the case. For all other packages you are obliged to pay the complete amount up front. You must provide significant proof to qualify for the payment plan. You acknowledge that in case of order cancellation, the initial payment made upfront shall not be refundable.
  4. Additional Charges
  5. You agree to that the following may subject to additional charges:

    1. Opting for a rush delivery of samples
    2. Requiring additional design concepts other than the finalized artwork
    3. Requesting changes after artwork finalization or project completion
    4. Deviation in scope of work from the initially submitted brief
    5. Third party integration & complex database development
  6. Delivery of Final Product
  7. All final files will be delivered through the account area within 24 to 48 hours of order confirmation. To enhance the quality of logos, New York Design Hub offers its artwork in CMYK color tones which adds more depth to the precisions. The formats we deliver are print ready, web ready, customizable & stretchable. As a final product for logos and print items, we deliver complete vector formats along with color codes and font files. For website & social media, we provide complete source files along with high resolution images. For videos, we share the standard formats (mp4, mov, flv, etc.). However, we also cater to customers with specific format requirements. For SEO, you get a comprehensive weekly report highlighting your search engine rankings. New York Design Hub keeps a record of all delivered final files and can provide them upon request at a later point in time.

    You acknowledge that the urgent delivery is only for the initial set of samples. Revisions will be delivered as per the standard turnaround time of 48 to 72 hours depending upon the complexity of the requested changes unless a rush delivery is requested for the revision as well. ii. The standard turnaround time for delivery is 48 to 72 hours. However, this may vary for illustration designs, video animation, 3D designs, website development & certain print items depending upon the complexity of the requested changes.

    The final product delivery does not apply to SEO services.

  8. Content Management System
  9. You agree that once the login details are handed over to you for the content management system upon project finalization, New York Design Hub will not be accountable for any changes or errors to your website & will not provide any technical support.

  10. Defamation
  11. Whether, it is social media, your own website, review based websites, online forums or community, You agree that you will not defame New York Design Hub on any grounds. All matters in case of discomfort with the company or its services shall be notified immediately to the customer service department.

  12. Conflict Resolution
  13. You acknowledge that New York Design Hub shall not be liable to resolve any issues or conflicts reported on third party websites other than the ones documented through the account area.

Intellectual Property

You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided herein without our prior written permission. Except as noted otherwise in the text of the Site, the trademarks, logos, service marks, text, images and all other copyrightable materials displayed on the Site and available for use with the products or services constitute intellectual property owned by New York Design Hub and its affiliates and/or licensors (the "Content"). Nothing herein grants you any license or right, by implication, estoppel or otherwise, to use any Content without our prior written permission. Unauthorized use of the Content or any other content on the Site is strictly prohibited. You acknowledge that Content is being provided merely as a convenience and accommodation to you on an "AS IS" basis without warranty of any kind.

Termination

  1. Service Cancellation
  2. New York Design Hub reserves the right to immediately terminate the Service for reasonable cause, including but limited to (i) non-payment to us; (ii) failure to meet our credit requirements; (iii) non-compliance with any of the provisions of this Agreement; (iv) requests by law enforcement or other government agencies; (v) we cease to offer the Service; (vi) our inability to verify or authenticate any information you provide to us; or (vii) we conclude in our sole discretion that your use of or access to the Service may result in liability to us. In the event of default by you, any and all payments required to be made to us by you shall be due and payable immediately. Termination of this Agreement shall not relieve you from any liability, including amounts owing, accrued prior to the time that such termination becomes effective.

    Your information will be retained by New York Design Hub until order completion or cancellation so as to offer you services, maintain compliance to our legal responsibilities, solve any disputes & to enforce our agreed terms.

  3. Refund Policy
  4. We have a 100 percent money back guarantee policy. This means if you are not satisfied with the mockups delivered, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g. “admin fees” or “overhead fees”. We wish to make refund as soon as they are requested. The refund, however, may take up to 21 business days to process.

    After the payment if clients decides to cancel within 48hrs time they will be eligible for full refund, If the project is 5% completed client is eligible for 75% refund, on 25% project completion 50%refund can be given to the client, 26% or over project is completed client is not eligible for a full refund, then the refund will be given after calculating how much work is completed from our end, It will be company’s decision.

    To claim a refund, you are required to fill out a simple refund request form that can be provided by our customer support representative. Please note that filling up the form is mandatory and if we do not find the responses to the questions in the form to be satisfactory, then we reserve the right to deny the refund. Your responses in the form are used by our quality assurance team to understand your reasons for refund which in turn helps us improve quality of our services.

  5. Refunds are not applicable in following scenarios:
  6. Once we start working on revisions as per your feedback, no refund can be claimed since your request for revisions is deemed to be your confirmation to proceed with the shortlisted mockup(s).

    1. If the mock-up(s) delivered to you are based on an explicit design idea shared by you, e.g. a sketch, or the mockups are just a recreation of an existing logo design shared by you.
    2. The Account Area is a platform that allows customers to communicate with us in a convenient manner. It is your sole responsibility to check the account area to address any questions, concerns, or additional instructions requested by New York Design Hub. It is your responsibility to check and use the Account Area. Your failure to do so is not grounds for a refund. However, if you are uncertain about using the area, you may contact the customer support team at any time for assistance.
    3. No refund is available for design firms or for those who order our design services on behalf of another entity.
    4. No refund is provided if you are getting your logo design done simultaneously from multiple designers/firms/services.
    5. We offer multiple design concepts at no extra cost within the package you select. if you decide to continue working with us on additional design concepts then a refund is not applicable. For example, if you ordered our Basic Package which includes two design mockups/concepts and you do not like either of the mockups but wish to see more concepts, then you forfeit the right to get a refund.
    6. No refund is available when you receive the final file of your logo (s). The final files are the source vector files, formatted in a high resolution, that we send at the end of the revision process.
    7. PPC, SEO, SMO, content writing/delivery, and all other marketing services provided by New York Design Hub are payable in advance and are non-refundable.
    8. The delivery timeline is approximate and may be subject to delays due to local holidays, the complexity of the project, and New York Design Hub’s current workload. We typically deliver logos within 1-2 business days, and website designs within 5-7 business days.
    9. You shall have 10 days to respond to each original design and/or revision we send you. If after 10 days you fail to respond to us, New York Design Hub will assume that your project is complete.. At such time, New York Design Hub will have no further obligation to you, and you will pay New York Design Hub pursuant to the provisions of these Terms and Conditions. Notwithstanding the foregoing, New York Design Hub reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, New York Design Hub will determine, in its sole discretion, whether you are entitled to any refund.

Warranty

The Service, including all logos, prints, websites, SEO, videos, social media and complete branding, are provided "as is" without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. New York Design Hub makes no representations, warranties or covenants regarding, and does not guarantee, the truthfulness, accuracy, or reliability of any information or other material (including, without limitation, any Creative Brief, or Responses) that are communicated through, or posted to, the Service, nor does New York Design Hub endorse any opinions expressed by any user of the Site. Without limiting the foregoing, New York Design Hub makes no representations, warranties or covenants regarding the validity of the rights to Responses granted pursuant to these TOU. You acknowledge that any reliance on information or other material, including, without limitation, any information related to your project, communicated through the Service, or posted to the Site, will be at your own risk. Without limiting the foregoing, you agree and acknowledge that you use each Response at your own risk and that you are responsible for taking any actions you deem reasonable to determine whether your use of a Response will infringe any statutory or third-party intellectual property, privacy or publicity rights. New York Design Hub shall not be responsible for any use of photos that are not royalty free. It is the Customer's responsibility to purchase and pay for all rights to use any photos, images, graphics, icons, logos, and/or designs for any designs created by New York Design Hub.

Limitation Of Liability

New York Design Hub is not responsible or liable for the deletion, correction, destruction, damage, loss or failure to store or maintain any of Your Account data or Your Content. New York Design Hub and its subsidiaries and affiliates and its and their officers, directors, employees, agents, partners and licensors will not be liable to you for any special, direct (with respect to your use of the Site only) indirect, incidental, consequential, punitive, reliance or exemplary damages, including without limitation losses or liability resulting from (i) loss of data, loss of revenue, anticipated profits, or loss of business opportunity; (ii) the accuracy, completeness or content of the Site or the Services, (iii) personal injury or property damages; (iv) any unauthorized use of or access to the Site, the Services, any of our servers including, without limitation, any User Content or data including personal and/or financial information stored thereon; (v) any interruption or cessation of Services related to the Site; any viruses, worms, bugs or the like which may be transmitted to or from the Site; (vi) any User Content or conduct that violates this Agreement; (vii) any loss or damage of any kind resulting from your use of, or inability to use, the Site or the Services made available through the Site or any act or omission by New York Design Hub, even if advised of the possibility of such damages.

New York Design Hub's liability and your exclusive remedy related to non-performance of any Service shall be: (i) repair or adjustment of the Service, or (ii) where repair or adjustment is not practicable, an equitable credit not to exceed the charges invoiced to you for the portion of the Service which were non-performing.

For any product or Service we provide to you, the aggregate liability of New York Design Hub its subsidiaries and affiliates and its and their officers, directors, employees, agents, partners and licensors, whether in contract, tort or any other theory, will not exceed an amount greater than the purchase price of the service actually paid to New York Design Hub. In states where the limitation or exclusion of liability or incidental or consequential damages is not allowed, the above limitations or exclusions may not apply to you. In such cases New York Design Hub's aggregate liability will be limited to the fullest extent permitted by applicable law. Any cause of action arising out of or related to the Site or the Services must be commenced within one (1) year after the cause of action arises or any such action will be permanently barred.

New York Design Hub is not responsible for the way content is being used or is not being used by any party. The website may contain links to third – party websites or other services known as "The Linked Content"; the linked content is not the responsibility of New York Design Hub to be handled or changed or be used in any way. The service and the responses are provided "as is." New York Design Hub". Makes no representation or warranty of any kind whatsoever to you or any other person relating in any way to the web site, including any part thereof, or any website or other content or service that may be accessed directly or indirectly through the website, including any term sheet, response, user identity or linked content.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Indemnification

You shall indemnify, defend and hold New York Design Hub, its officers, directors, employees, shareholders, agents, affiliates, licensors and subcontractors harmless from any claim, costs, losses, damages, liabilities, judgments and expenses (including reasonable attorneys fees), arising out of or in connection with any claim, action or proceeding (collectively, "Claims") arising out of or related to any act or omission by you in using the Site or any Service ordered via the Site including but not limited to your violation of the Agreements or policies found on the Site or infringement of any third party proprietary rights by you.

Jurisdiction And Governing Law

Unless otherwise noted in any applicable Agreement, this Agreement, the Services and all matters arising out of or relating thereto will be governed by the laws of the State of California without regard to its conflict or choice of law provisions. Any legal action or proceeding relating to this agreement or the provision of the products or services offered via the Site will be brought in the state or federal courts located in California. You hereby submit to the jurisdiction of and agree that venue is proper in those courts in any such legal action or proceeding.

Force Majeure

New York Design Hub shall not be responsible for failure or delay of performance if caused by an act of war, hostility, or sabotage, acts of nature, electrical, internet, or telecommunication outage that is not caused by us, government restrictions (including the denial or cancellation of any export or other license), or other events beyond our reasonable control.

Customer Support

Our Customer Support Team works 8pm – 5am Pacific Standard Time to answer all your questions and queries. You can email or contact us at our toll free number:

+1 516-614-1140