Please read these Terms of Use ("TOU") carefully as they govern your access and use of this website ("Site") and the products and services provided herein ("Service" or "Services"). These TOU are in addition to (not in lieu of) any specific terms and policies that apply to the Services you purchase or access through the Site, which terms and policies are incorporated herein by reference. The TOU and specific terms and policies referenced herein are collectively the "Agreement".
As used herein, "New York Design Hub", "we", "us", "our", and "ours" refers to nydhub.com., together with its affiliates, d/b/a New York Design Hub. "Customer", "you", "your", and "yours" refers to the customer accessing this Site and purchasing and using the Services together with any company or other business entity you are representing, if any.
We reserve the right to make changes to the Site, the Services and these TOU at any time without prior notice to you. You should therefore review these TOU each time you access this Site to keep apprised of these changes. If you do not agree to the changes implemented by us, your sole and exclusive remedy is to terminate your relationship with us as a customer of the Services. Unless explicitly stated otherwise, any new features or products that change, augment or enhance our Service offerings will be subject to this Agreement.
New York Design Hub custom design service (the "Service") provides businesses (each, a "Client") the option to use a system to post specific assignments and project descriptions (each, a "Project"), including illustrative samples or other media (each, a "Creative Brief"), provide additional direction during the design process (each, a "Revision Brief") and obtain responses (each, a "Response") to those Creative or Revision Briefs from design experts retained by us. Your Responses will be created iteratively through a drafting cycle of Creative Briefs, Revision Briefs and Responses, ultimately resulting in a final Response conforming to your various Creative and Revision Briefs (the "Final Product").
New York Design Hub does not have a duty to and does not generally screen or edit content, but we reserve the right to refuse Service, monitor or to remove, without notice, any content for projects which, in our sole discretion, are deemed illegal, misleading, or obscene, or are otherwise in breach of these TOU.
Subject to your compliance with these TOU, you shall own the Final Product. You shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product, and we expressly reserve all right, title and interest in and to the same. We retain the rights to all artwork concepts and other content not selected by you.
You acknowledge that your ownership rights under this agreement are limited to the Final Product, and that no trademarks or service marks in or to any Final Product are being conveyed under this agreement. d. Your Finalized Design Work
We do not guarantee that your logo will not have similarities to those designed by us for our other customers. Apart from your logo as a whole, you obtain no right or claim of any kind to any individual design element or elements of the logo and we reserve the right to use one or more of the design elements in other projects for other customers.
You hereby acknowledge that New York Design Hub shall have no obligation or duty to perform trademark, service mark or copyright clearance searches, inquiries, or the like, in order to validate the propriety or legality of the Final Product. Moreover, you acknowledge that New York Design Hub shall have no responsibility or obligation of any kind to assist you in seeking state or federal intellectual property protection, including, without limitation, trademark or copyright registration, for the Final Product, nor shall New York Design Hub be responsible for assisting you in any way in your attempt to perfect your rights in or to the Final Product. It is solely your responsibility to determine if the logo is suitable and appropriate for your use and to obtain the advice of an attorney or other suitable professional regarding whether or not the logo is legally available for your use and/or infringes the rights of any third party. Accordingly, you are encouraged to perform your own independent searches with regard to the Final Product.
1 year domain registration and hosting service will be provided for free with website packages, where applicable. We provide a shared server to host all websites. Clients with peculiar database requirements are advised to purchase a dedicated hosting plan from any third party service vendor. ii. All the email accounts provided with website packages can be configured on third party email softwares such as outlook. Each email account will have up to 10MB of space. Email accounts are only offered, If you are availing the hosting service with your website from us.
New York Design Hub is committed in providing you a complete safety of your personal information. We require information that helps us in creating your order. While we aim to make your experience as secure as possible, electronic transmission cannot be fool proof in an absolution. Therefore, we do not pledge 100% protection.
New York Design Hub takes profile information only for the purpose of account creation, profiling and communication. The information can also be used for email alerts, updates, promotional offers and notification depending upon the consent of the customer. Our design consultants may contact via email, phone or chat for any possible concerns related to payments, new services, discount offers & projects. Your reviews may be posted with your consent along with your complete name. We keep records of certain information to help improve our company presence & service experience.
New York Design Hub utilizes a secure transaction server to complete your online payment transactions with precision. We use internationally accepted measures to ensure complete safety of your information. The details that you share are protected by the Secure Socket Layer (SSL). Through the secure payment interface the information is acquired only to be used for order transactions.
New York Design Hub adheres to strict confidentiality of its clients. The details that you share with us are not disclosed or distributed to any 3rd party vendors. There are no circumstances under which we sell personal information for commercial purposes or for research. We do use 3rd party softwares to enhance our customer services & to manage your information.
However, these entities are authorized to administer your details which you submit on our website only to support our operations. New York Design Hub may include redirection to other websites from its own. However, their practices, norms & handling of your information may differ depending on the policies which they adhere. It is recommended that you thoroughly review the terms of any website that you visit.
Packages that offer unlimited logo design concepts are based on fair usage policy of up to 30 logo design concepts. The initial set comprises of 15 different logo concepts and later sets will consist of 4 logos per feedback. Upon discontentment you would be required to brief more input concerning your likes and dislikes so as to enhance the quality of the following set.
You agree to that the following may subject to additional charges:
All final files will be delivered through the account area within 24 to 48 hours of order confirmation. To enhance the quality of logos, New York Design Hub offers its artwork in CMYK color tones which adds more depth to the precisions. The formats we deliver are print ready, web ready, customizable & stretchable. As a final product for logos and print items, we deliver complete vector formats along with color codes and font files. For website & social media, we provide complete source files along with high resolution images. For videos, we share the standard formats (mp4, mov, flv, etc.). However, we also cater to customers with specific format requirements. For SEO, you get a comprehensive weekly report highlighting your search engine rankings. New York Design Hub keeps a record of all delivered final files and can provide them upon request at a later point in time.
You acknowledge that the urgent delivery is only for the initial set of samples. Revisions will be delivered as per the standard turnaround time of 48 to 72 hours depending upon the complexity of the requested changes unless a rush delivery is requested for the revision as well. ii. The standard turnaround time for delivery is 48 to 72 hours. However, this may vary for illustration designs, video animation, 3D designs, website development & certain print items depending upon the complexity of the requested changes.
The final product delivery does not apply to SEO services.
You agree that once the login details are handed over to you for the content management system upon project finalization, New York Design Hub will not be accountable for any changes or errors to your website & will not provide any technical support.
Whether, it is social media, your own website, review based websites, online forums or community, You agree that you will not defame New York Design Hub on any grounds. All matters in case of discomfort with the company or its services shall be notified immediately to the customer service department.
You acknowledge that New York Design Hub shall not be liable to resolve any issues or conflicts reported on third party websites other than the ones documented through the account area.
You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided herein without our prior written permission. Except as noted otherwise in the text of the Site, the trademarks, logos, service marks, text, images and all other copyrightable materials displayed on the Site and available for use with the products or services constitute intellectual property owned by New York Design Hub and its affiliates and/or licensors (the "Content"). Nothing herein grants you any license or right, by implication, estoppel or otherwise, to use any Content without our prior written permission. Unauthorized use of the Content or any other content on the Site is strictly prohibited. You acknowledge that Content is being provided merely as a convenience and accommodation to you on an "AS IS" basis without warranty of any kind.
New York Design Hub reserves the right to immediately terminate the Service for reasonable cause, including but limited to (i) non-payment to us; (ii) failure to meet our credit requirements; (iii) non-compliance with any of the provisions of this Agreement; (iv) requests by law enforcement or other government agencies; (v) we cease to offer the Service; (vi) our inability to verify or authenticate any information you provide to us; or (vii) we conclude in our sole discretion that your use of or access to the Service may result in liability to us. In the event of default by you, any and all payments required to be made to us by you shall be due and payable immediately. Termination of this Agreement shall not relieve you from any liability, including amounts owing, accrued prior to the time that such termination becomes effective.
Your information will be retained by New York Design Hub until order completion or cancellation so as to offer you services, maintain compliance to our legal responsibilities, solve any disputes & to enforce our agreed terms.
We have a 100 percent money back guarantee policy. This means if you are not satisfied with the mockups delivered, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g. “admin fees” or “overhead fees”. We wish to make refund as soon as they are requested. The refund, however, may take up to 21 business days to process.
After the payment if clients decides to cancel within 48hrs time they will be eligible for full refund, If the project is 5% completed client is eligible for 75% refund, on 25% project completion 50%refund can be given to the client, 26% or over project is completed client is not eligible for a full refund, then the refund will be given after calculating how much work is completed from our end, It will be company’s decision.
To claim a refund, you are required to fill out a simple refund request form that can be provided by our customer support representative. Please note that filling up the form is mandatory and if we do not find the responses to the questions in the form to be satisfactory, then we reserve the right to deny the refund. Your responses in the form are used by our quality assurance team to understand your reasons for refund which in turn helps us improve quality of our services.
Once we start working on revisions as per your feedback, no refund can be claimed since your request for revisions is deemed to be your confirmation to proceed with the shortlisted mockup(s).
The Service, including all logos, prints, websites, SEO, videos, social media and complete branding, are provided "as is" without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. New York Design Hub makes no representations, warranties or covenants regarding, and does not guarantee, the truthfulness, accuracy, or reliability of any information or other material (including, without limitation, any Creative Brief, or Responses) that are communicated through, or posted to, the Service, nor does New York Design Hub endorse any opinions expressed by any user of the Site. Without limiting the foregoing, New York Design Hub makes no representations, warranties or covenants regarding the validity of the rights to Responses granted pursuant to these TOU. You acknowledge that any reliance on information or other material, including, without limitation, any information related to your project, communicated through the Service, or posted to the Site, will be at your own risk. Without limiting the foregoing, you agree and acknowledge that you use each Response at your own risk and that you are responsible for taking any actions you deem reasonable to determine whether your use of a Response will infringe any statutory or third-party intellectual property, privacy or publicity rights. New York Design Hub shall not be responsible for any use of photos that are not royalty free. It is the Customer's responsibility to purchase and pay for all rights to use any photos, images, graphics, icons, logos, and/or designs for any designs created by New York Design Hub.
New York Design Hub is not responsible or liable for the deletion, correction, destruction, damage, loss or failure to store or maintain any of Your Account data or Your Content. New York Design Hub and its subsidiaries and affiliates and its and their officers, directors, employees, agents, partners and licensors will not be liable to you for any special, direct (with respect to your use of the Site only) indirect, incidental, consequential, punitive, reliance or exemplary damages, including without limitation losses or liability resulting from (i) loss of data, loss of revenue, anticipated profits, or loss of business opportunity; (ii) the accuracy, completeness or content of the Site or the Services, (iii) personal injury or property damages; (iv) any unauthorized use of or access to the Site, the Services, any of our servers including, without limitation, any User Content or data including personal and/or financial information stored thereon; (v) any interruption or cessation of Services related to the Site; any viruses, worms, bugs or the like which may be transmitted to or from the Site; (vi) any User Content or conduct that violates this Agreement; (vii) any loss or damage of any kind resulting from your use of, or inability to use, the Site or the Services made available through the Site or any act or omission by New York Design Hub, even if advised of the possibility of such damages.
New York Design Hub's liability and your exclusive remedy related to non-performance of any Service shall be: (i) repair or adjustment of the Service, or (ii) where repair or adjustment is not practicable, an equitable credit not to exceed the charges invoiced to you for the portion of the Service which were non-performing.
For any product or Service we provide to you, the aggregate liability of New York Design Hub its subsidiaries and affiliates and its and their officers, directors, employees, agents, partners and licensors, whether in contract, tort or any other theory, will not exceed an amount greater than the purchase price of the service actually paid to New York Design Hub. In states where the limitation or exclusion of liability or incidental or consequential damages is not allowed, the above limitations or exclusions may not apply to you. In such cases New York Design Hub's aggregate liability will be limited to the fullest extent permitted by applicable law. Any cause of action arising out of or related to the Site or the Services must be commenced within one (1) year after the cause of action arises or any such action will be permanently barred.
New York Design Hub is not responsible for the way content is being used or is not being used by any party. The website may contain links to third – party websites or other services known as "The Linked Content"; the linked content is not the responsibility of New York Design Hub to be handled or changed or be used in any way. The service and the responses are provided "as is." New York Design Hub". Makes no representation or warranty of any kind whatsoever to you or any other person relating in any way to the web site, including any part thereof, or any website or other content or service that may be accessed directly or indirectly through the website, including any term sheet, response, user identity or linked content.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
You shall indemnify, defend and hold New York Design Hub, its officers, directors, employees, shareholders, agents, affiliates, licensors and subcontractors harmless from any claim, costs, losses, damages, liabilities, judgments and expenses (including reasonable attorneys fees), arising out of or in connection with any claim, action or proceeding (collectively, "Claims") arising out of or related to any act or omission by you in using the Site or any Service ordered via the Site including but not limited to your violation of the Agreements or policies found on the Site or infringement of any third party proprietary rights by you.
Unless otherwise noted in any applicable Agreement, this Agreement, the Services and all matters arising out of or relating thereto will be governed by the laws of the State of California without regard to its conflict or choice of law provisions. Any legal action or proceeding relating to this agreement or the provision of the products or services offered via the Site will be brought in the state or federal courts located in California. You hereby submit to the jurisdiction of and agree that venue is proper in those courts in any such legal action or proceeding.
New York Design Hub shall not be responsible for failure or delay of performance if caused by an act of war, hostility, or sabotage, acts of nature, electrical, internet, or telecommunication outage that is not caused by us, government restrictions (including the denial or cancellation of any export or other license), or other events beyond our reasonable control.
Our Customer Support Team works 8pm – 5am Pacific Standard Time to answer all your questions and queries. You can email or contact us at our toll free number:
If you are interested in talking with New York Design Hub about an upcoming graphic design project, there are various ways we can get that to come up. Just fill out the signup form and one of our team members will in touch with you.